Terms of service
Deposit Policy
To ensure the highest quality of service and commitment for all orders, we kindly ask you to follow our payment guidelines:
1. The 25% Deposit Requirement
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To confirm your order, a non-refundable deposit of 25% of the total order value is required upfront.
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The remaining 75% balance will be paid in cash directly to the courier upon the delivery of your package.
2. Why do we require a deposit?
This policy helps us maintain efficient operations by:
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Confirming Commitment: Reducing "fake" or accidental orders that lead to high shipping and packaging losses.
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Priority Processing: Ensuring your items are immediately reserved and prepared for dispatch.
3. How to Complete Your Order
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Select Items: Place your order through our platform.
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Payment Details: Our team will contact you with the available payment methods for the deposit (Bank Transfer, Digital Wallets, etc.).
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Confirmation: Once you send a screenshot/proof of the 25% transfer, your order status will be updated to "Processing".
4. Cancellation & Returns
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Pre-Shipping: If you cancel before the order is handed to the shipping company, the deposit is fully refundable.
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Post-Shipping: If the order is refused at the door for reasons other than a manufacturing defect or wrong item, the deposit will be forfeited to cover the two-way shipping and handling fees.
Our Guarantee: Your satisfaction is our priority. If there is any error on our part (wrong item or damage), we take full responsibility for replacement or a full refund.